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Terms of Listen Dog Training

We will always endeavour to take all reasonable care and precautions during training and behavioural rehabilitation, however participating in a private training course is not without risk, and Listen Dog Training cannot accept any responsibility or liability for the health and safety of you, your dog, or any other friends or family members who may be present on the day of training.


Please be aware that given the sometimes unpredictable nature of dogs, an unexpected interaction may take place between dogs, or dogs and persons present at the training session/s provided by Listen Dog Training. Listen Dog Training does not accept responsibility for any loss, injury, illness or accident which befalls yourself, your dog or anyone else who may be present during training.


Please ensure that when you attend a Listen Dog training session, your dog is physically fit and has no medical conditions which may prevent full and safe participation in any of the session. All relevant information regarding your dog’s health, any medical conditions or behavioural issues (e.g. known aggression, phobias, etc.) must be disclosed prior to training taking place.


Full payment for the training session/s, is to be made prior to the training appointment taking place. If you wish to cancel a pre-booked session, pleased do so at least 48 hours prior to your training session in order to receive a refund.  Alternatively, your session will be rearranged to take place at a mutually suitable later date.


If for any reason we need to cancel your training session, we will contact you to offer a mutually suitable alternative date for training to take place.


Once your training course has commenced, your fee is non-refundable, except at the discretion of the trainer.


Please remember that dog-training and behavioural rehabilitation is a long-term process and that to achieve the desired results you must adhere to the personalised training plan provided for you.


If, for any reason, it is deemed by the trainer to be unsuitable or unsafe for the training session or course of training sessions to be completed in full, the session will be ended at the sole discretion of the trainer, and you will receive a full refund.

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